RETURN WITH FREE EXCHANGE - As regards returns with exchange of purchased items, a return request must be made and only after approval by the Seller must the parcel be delivered to a post office, attaching the consignment note for shipping. found inside the package / box. Obviously the product must be intact, not worn and accompanied by its packaging; otherwise the return will not be accepted. The exchange service is free. The costs and the risk of transport remain the responsibility of the customer. The return request with free exchange must be made no later than 14 days.
RETURN WITH FREE RIGHT OF WITHDRAWAL - The right of withdrawal can be exercised from the moment of the conclusion of the contract up to 14 days after the receipt of the goods (Article 65 of the Consumer Code). Clearly, the customer will be released and will be entitled to the refund of the amount paid to the seller, net of delivery and reshipment costs (always paid by the customer), only after verification of integrity and perfect correspondence to what was initially sold. A return request must be made and only after approval by the Seller must the parcel be delivered to a post office, attaching the consignment note in the package / box for shipping. The refund will be made free of charge, in the shortest possible time and in any case within 30 days from the date on which the seller became aware of the customer's exercise of the right of withdrawal. The sums are meant to be reimbursed within the deadlines, if they are actually returned, sent or re-credited in a currency not later than the expiry of the previously indicated deadline.
The right of withdrawal is however excluded in the case of the purchase of tailor-made or personalized goods.
In case of return of products that are not intact, deteriorated or without original accessories or equipment, you will not be entitled to a refund of the amounts already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
If the shipments made by the Customer during the return phase were freight collect, they will not be accepted by the Seller and therefore will be returned to the Customer, with costs to be paid entirely by him.
To request a return:
Log in to your personal area
Click on "history and order details"
Search for the desired order and then on the right click on "details"
Select the product to return and indicate a reason
Finally click on "ask for return"